Credits & Unlocks
How credits work, how to buy them, and what unlocking an expert profile means.
Credits are used to access contact details on Free-tier expert profiles. Experts who subscribe to Pro or Premium have fully open profiles — their contact information is visible to everyone without spending credits.
#Open vs. Locked Profiles
- Pro and Premium experts — full profile including contact details (phone, email) is openly accessible. No credits needed.
- Free-tier experts — contact details are hidden behind a lock. Spending 1 credit "unlocks" the profile, revealing their contact information.
Screenshot
Side-by-side comparison of a locked vs unlocked expert profile card. The locked card shows a padlock icon over blurred contact details and an 'Unlock Profile (1 credit)' amber button. The unlocked card shows the same expert with a green 'Unlocked' badge, a visible email address, and phone number.
Unlocks are permanent:
- Once you unlock a profile, it stays unlocked in your account forever
- You can re-view the contact details at any time at no extra cost
- Unlocks carry over if you change credit packages
#Buying Credits
Visit the Pricing page and use the credit slider to choose any amount between 25 and 125 credits (in steps of 5). The more you buy, the lower the per-credit rate:
| Credits | Price | Per credit |
|---|---|---|
| 25 | $49 | $1.96 |
| 50 | $90 | $1.80 |
| 75 | $125 | $1.67 |
| 125 | $150 | $1.20 |
Amounts between these points are priced proportionally. 125 credits is the best value.
Screenshot
The Pricing page 'Purchase Search Credits' card. A large price ($90) sits above '50 credits • $1.80 per credit', with a slider beneath it running from 25 to 125 credits and tick marks at 25, 50, 75, and 125. Below the slider is a two-column list of included benefits and a full-width 'Purchase 50 Credits for $90' button.
Credits are one-time purchases — there is no subscription for attorneys. Buy what you need, when you need it. If you need more than 125 credits, use the Request unlimited search plans link on the pricing page to talk to our team.
#Firm Credits
If your account is part of a firm, credits are shared across all firm members. Any attorney in the firm can spend from the firm's credit balance, but only the firm admin can buy more — members see a Request more credits button on the pricing page that notifies the admin.
See Firm Management for details on setting up a firm.
#Free Credit
New accounts receive 1 free credit when you complete your attorney profile. Use it to unlock any expert.
#Viewing Your Balance
Your current credit balance appears in the top navigation bar and in the This Week rail on your dashboard. Click "Buy more" to go directly to the pricing page.
#Credits Never Expire
Purchased credits have no expiration date. They remain in your account until used.
#Where Your Unlocks Live
Everyone you've unlocked collects on the Unlocked page — searchable by name or specialty, so you never pay twice for the same expert. If you reached out to an expert who hadn't claimed their profile and they never respond, your credit is refunded automatically; the countdown to that refund shows on their card.